Shipping Policy

Welcome to Discount Dress Shops, where your journey to finding the perfect ensemble—be it a timeless A-Line Dress for a garden party, a show-stopping Amelia Couture gown for a black-tie affair, or a chic Bolero Jacket to complete your look—is our utmost priority. We understand that the magic lies not just in the design, but in the perfect fit and feel. Our policies are crafted with the same meticulous attention to detail that defines our collections, from the romantic Amoris Collection to the bold Aspeed Design pieces.

Shipping Information: Bringing Global Style to Your Doorstep

We are proud to serve a global community of style-savvy individuals (excluding some remote areas and parts of Asia). Our Detroit hub ensures every order is prepared with care.

Order Processing

Please allow 1-2 business days for us to meticulously inspect, prepare, and hand off your chosen piece to our shipping partners.

Shipping Methods & Delivery Timelines

We offer two convenient options to suit your needs:

• Standard Shipping (Fee: $12.95):
  • Carrier: DHL or FedEx.
  • Estimated Delivery: 10-15 business days after dispatch.
  • Ideal for when you need your Cocktail Party or Club dress with a balance of speed and value.
• Free Shipping:
  • Available on orders over $50.
  • Carrier: EMS.
  • Estimated Delivery: 15-25 business days after dispatch.
  • A perfect choice for planning ahead for special events like a Cotillion or Church Choir occasion.

Please note: All delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges: Our Commitment to Your Perfect Fit

We want you to love every item as much as we do. If your purchase isn’t quite right, our streamlined process is here to help.

Step-by-Step Return & Exchange Process

Step 1: Contact Our Customer Care Team (Within 15 Days)

Initiate your return or exchange by emailing [email protected]. Include your order number and item details. Our fashion-passionate team will guide you personally.

Step 2: Receive Instructions & Authorization

Within 1-2 business days, you’ll receive a Return Merchandise Authorization (RMA) number and detailed instructions for sending your item back to our Detroit hub. Please do not ship anything without this RMA.

Step 3: Ship Your Item Securely

Package the item securely in its original packaging with all tags. Use a trackable shipping service (USPS, DHL, or FedEx are recommended) to send it to the address we provide. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Step 4: Our Meticulous Inspection & Processing

Once received at 2431 Wildrose Lane, Detroit, our quality team will inspect your return with the same care we give our Black Tie collection. This process takes 3-5 business days.

Refunds: Timing & Method

Upon approval of your return:

• Timing: Refunds to your original payment method are processed within 5-10 business days after approval.
• Method: The refund is issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). For PayPal, it returns to your PayPal account. For cards, it will reflect on your statement based on your bank’s processing times.
• Amount: You will be refunded the item’s purchase price. Original shipping charges (Standard or Free) are non-refundable.

Exchanges

For exchanges (subject to availability):

• We will ship your new item once the return is approved.
• Price differences will be charged or refunded accordingly.
• Exchange shipping fees will apply.

Faulty or Incorrect Items

If you receive a defective item (e.g., a flaw on a Chiffon Bolero) or the wrong item (e.g., a Column Dress instead of the Cinderella Divine gown you ordered), contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund.